Phone to make an appointment prior to visiting City housing offices

15 July 2021

The City of Cape Town’s Public Housing offices are open to members of the public and are operating during their respective normal working hours. Covid-19 related health and safety precautions are in place and tenants are encouraged to phone ahead and make an appointment prior to visiting a housing office to prevent having to queue outside. Only a limited number of people may be allowed inside of a housing office at the same time. Tenants are encouraged to also make use of the available and convenient service request channels as well as the online payment options. The Human Settlements Directorate has a call centre and WhatsApp number that customers may use for assistance.

All health and safety protocols are in place and are adhered to at all times, for the safety of members of the public and City staff.

‘We ask residents to please make their appointments with their nearest housing office beforehand and to only visit for urgent business. Our offices are subject to rapid closures due to Covid-19 infections and in line with the Covid-19 regulations when required. To ensure that we receive and process all enquiries and maintenance related matters, our offices have placed comment boxes at the entrances so that tenants may submit their requests, including maintenance service matters to the City to follow up on, inside and outside of office hours.

‘Our Public Housing Department continues to experience repair work backlogs, primarily due to the impact of the Covid-19 pandemic and we are trying our best to work through it as soon as possible. We encourage tenants to follow up for their required maintenance and to remember to please get a reference number so that they can track the status and progress of their service requests.

‘Tenants who are in financial difficulties must also approach us for assistance as the City makes allowance for residents who are unable to pay to apply to the City for relief. We advise struggling tenants to make an appointment to visit their local housing office so that they can enter into a satisfactory arrangement to pay off their arrears. There are also tenants who qualify for the City’s R4,1 billion debt write-off incentive of historic debt. There is help on offer, but tenants must contact the City to see if they qualify for the number of initiatives that are available to assist them,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.

City housing office contact details are as follows:

Housing office	Address	Contact numbers
Adriaanse Housing Office	Corner Adriaanse Street and Seboa Street, Adriaanse	Telephone: 021 444 2406 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Athlone Housing Office	Dr Abdurahman Avenue, Kewtown, Athlone	Telephone : 021 637 9120/3/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Belhar Housing Office	Corner Huguenot Way and Alabama Avenue, Belhar	Telephone: 021 400 3815 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Bishop Lavis Housing Office	Lavis Drive, Bishop Lavis	Telephone: 021 444 1303/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Bonteheuwel Housing Office	Kiaat Way, Bonteheuwel	Telephone: 021 444 0139 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Grassy Park Housing Office	Corner Linda Road and Olga Road, Grassy Park	Telephone: 021 706 1833/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Gugulethu Housing Office	Corner NY 1 and Steve Biko Road, Gugulethu	Telephone: 021 444 5437 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Hanover Park Housing Office	Civic Road, Hanover Park	Telephone: 021 444 0295 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Heideveld Housing Office	167 Heideveld Avenue, Heideveld	Telephone: 021 444 2404 or 637 1230/1/300 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Langa Housing Office	Corner Washington Road and Lerotholi Roads, Langa	Telephone: 021 444 6907 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Leonsdale Housing Office	12th Avenue, Leonsdale, Elsies River	Telephone: 021 400 6188/96 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Lwandle Housing Office	Vulindlela Street, Lwandle, Strand	Telephone: 021 400 6992 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Macassar Housing Office	Bind Avenue, Macassar	Telephone: 021 444 4097 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Manenberg Housing Office	Corner Vygieskraal Road and Wye Street, Manenberg	Telephone: 021 417 0293 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Melton Rose Housing Office	Corner Kool Street and Ganna Street, Melton Rose	Telephone: 021 444 0757/8 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Mitchells Plain Housing Office	42 Chrysler Crescent, Beacon Valley, Mitchells Plain	Telephone: 021 376 1313/4 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Ocean View Housing Office (Carina Road)	Carina Road, Ocean View	Telephone: 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Ocean View Housing Office (Klipfontein Road)	Corner New Eisleben Road and Old Klipfontein Road, Nyanga	Telephone: 021 386 1214 / 021 783 8050/1 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Parkwood Housing Office	39 Walmer Road, Parkwood	Telephone: 021 444 1214/5 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Parow Park Housing Office	Corner Frans Conradie (off Giel Basson Road) and Balfour Road, Parow	Telephone 021 444 0165 / 021 444 0164 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Ravensmead Housing Office	1 Edgar Bullock Street, Ravensmead	Telephone: 021 928 4660 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Retreat Housing Office	Corner Joe Marks Street and Cradock Street, Retreat	Telephone: 021 701 1294 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Rusthof Housing Office	Corner Webb and Lower Gordon's Bay Road, Strand	Telephone: 021 841 4860 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Scottsdene Housing Office	Eoan Avenue, Scottsdene	Telephone: 021 444 7801/2/3/4/5/6 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Valhalla Park Housing Office	94 Angela Street, Valhalla Park	Telephone: 021 400 1660 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130
Wesfleur Housing Office	1st Wesfleur Municipal Office, Wesfleur Circle, Atlantis	Telephone: 021 444 4243 Housing hotline: 021 444 0333 Customer care hotline: 0800 323 130

For City-rental payments:

Online: www.easypay.co.za or www.powertime.co.za
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
ATM: contact your bank to add the City as an ATM beneficiary

Please remember:
No mask, no entry at all City facilities.
Please make use of the City’s convenient online account and service offerings to reduce the spread of Covid-19.

A number of transactions can be completed at the offices including:

logging service requests such as maintenance
applying for indigent relief grants
making arrangements for debt repayment on accounts
applying for transfer of tenancy
signing of lease agreements
applying to renew lease agreements
the use of the free call lines in foyers

What to expect when visiting an office:

Covid-19 screening at the entrances
Limited number of customers allowed in at a time, if applicable
Only customers wearing masks will be allowed entry into our offices
Social distancing is required and must be adhered to
Limited daily transactions, please make an appointment
The elderly and disabled will be given preference if there is a queue.

Contact us:
Human Settlements Directorate’s Call Centre: 021 444 0333 or send a WhatsApp to 063 299 9927
Visit www.capetown.gov.za for more information.

End

Published by:
City of Cape Town, Media Office

Phone to make an appointment prior to visiting City housing offices

Langa Housing Office